Return Policy
Our commitment to customer satisfaction is reflected in our 30-day return policy, allowing you ample time to request a return within 30 days of receiving your item.
Eligibility Criteria
For a return to be processed, the item must be in pristine condition, unworn or unused, accompanied by tags, and presented in its original packaging. Additionally, a valid receipt or proof of purchase is required.
Initiating a Return
To initiate a return, kindly contact us at contact@diyerhome.com. Upon acceptance of your return, we will furnish you with a return shipping label and detailed instructions on the appropriate method and location for sending back your package. It is imperative to note that items returned without prior authorization will not be accepted.
Contact for Inquiries
Feel free to reach out to us at contact@diyerhome.com for any queries or clarifications regarding your return.
Damages and Issues
Upon receiving your order, please inspect it promptly. If you identify any defects, or damages, or receive an incorrect item, notify us immediately. This allows us to assess the situation and rectify any issues promptly.
Non-Returnable Items
Certain items are excluded from our return policy, including perishable goods, custom products, and personal care items. Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have concerns about the eligibility of your specific item, please contact us for clarification.
Sale Items and Gift Cards
Regrettably, returns cannot be processed for sale items or gift cards.
Exchanges
For a swift exchange process, return the item you have, and upon approval, proceed to make a separate purchase for the desired replacement.
European Union Cooling Off Period
In compliance with European Union regulations, a 14-day cooling-off period is extended, allowing customers in the EU to cancel or return orders within this timeframe, without requiring justification. The same eligibility criteria apply.
Refunds
Upon receipt and inspection of your return, we will promptly notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please be aware that the time required for your bank or credit card company to process and post the refund may vary. Should more than 15 business days elapse after approval without a refund, please contact us at contact@diyerhome.com for further assistance.