Shipping & Delivery
We take pride in offering our valued customers exceptional value and service, exemplified by our provision of free shipping from our warehouses strategically located in Asia and the UK.
Global Reach
Our commitment extends internationally, with shipping services available to over 200 countries. While we strive to deliver to as many locations as possible, there are certain regions where shipping may not be feasible. In such cases, our team will promptly reach out to you.
Lost/Missing Packages
Please note that YOURSTORENAME assumes no responsibility for incorrect addresses provided during the checkout process. To ensure accurate delivery, kindly verify the correctness of your billing and shipping details before order confirmation. In the rare event of an error on our part, we will rectify it promptly at no additional cost to you.
Customs Considerations
Any potential customs fees incurred after the items have been shipped are not within our purview. By purchasing our products, you acknowledge and consent to the possibility of incurring customs fees upon the arrival of one or more packages in your country.
Shipping Timeline
Anticipate a shipping period of 7-20 days, excluding our standard 1-3 day processing time. Please be aware that these estimates do not account for any potential clearance or customs delays.
Tracking Information
Upon dispatch of your order, you will receive an email containing a tracking number. While tracking may not always be available due to the nature of free shipping, rest assured that your shipment is en route.
Tracking Status Inquiry
If your tracking information displays “No information available at the moment,” it is advisable to allow 1-3 business days for some shipping companies to update their systems. Should the issue persist beyond 7 business days from the order placement date, kindly reach out to our customer support.
Consolidated Shipments
For logistical reasons, items from the same order may occasionally be dispatched in separate packages, even if combined shipping has been specified.
Should you have any further inquiries, our dedicated support team at support DIYERHOME.COM is ready to assist you comprehensively.